Introduction
THEONLINECHEMIST.UK LTD is committed to providing a professional service. If you are unhappy with any aspect of our service, please tell us so we can understand your concerns and work to put things right.
Please do not use this form for urgent medical advice or emergencies. Contact your prescriber, NHS 111, or emergency services as appropriate.
How to Make a Complaint
Complete the secure form below, or contact the pharmacy using the details on this website. Include what happened, when it happened, and what you would like us to do. You may include an order or prescription reference if it helps us investigate.
Please provide an email address you can access. We will ask you to verify it before sending your complaint to the pharmacy team. Your information is handled in line with our Privacy Policy.
What Happens Next?
- We store your submission as pending while we verify your email address.
- After you verify your email, the complaint is sent securely to the pharmacy complaints team.
- We will email you a unique reference number so you can quote it in future correspondence.
- A member of the team will review the concerns and contact you if more information is needed.
Escalating Your Complaint
If you are not satisfied after we have reviewed your complaint, reply to our response and explain what remains unresolved. We will explain the appropriate independent escalation route for the service involved. You may also contact the relevant healthcare regulator about professional conduct.